This two-day course focuses on the vital work leaders must do to manage and embrace conflict in their professional lives.
During the course, participants learn to identify when they are in a conflict and what their roles and responsibilities are within such a situation; strategies and protocols to draw on for further conversations / dialogue / discussion to prepare for, engage in, and manage conflicts; and to explore ways to recognise and avoid conflicts.
The course will address the following questions:
- What are the different types of conflict?
- Why are conversations important in conflict?
- What are strategies or protocols that we can draw on to guide us through conflicts?
- How can you be proactive in conflict management?
Through scenarios, reflection, conversation mapping, and structured discussions, individuals will gain tools and strategies in order to manage and embrace conflict.